AFTERHOURS RIGHTFAX SUPPORT

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Terms of Use

Please only submit this Afterhours RightFax Support form if you are:

Experiencing a critical, SEV1 – System Down issue, and
You are authorized to approve additional charges.

Minimum Charge: $3,000.00

Please be advised that afterhours support is limited to break / fix of Server Down issues only. We will address your acute issue and ensure that your system is able to send / receive faxes. If necessary, additional troubleshooting and root cause analysis will take place during normal business hours.

Our normal business hours are Monday – Friday from 8 am to 8 pm Eastern.

Customers with 24/7 Support

If the root cause of your issue is due to customer initiated upgrades / changes to the RighFax system or related subsystems, your request may be deemed Emergency Professional Services and be subject to additional charges.

Afterhours RightFax Support

Please fill out this contact request form and we will reach out to you shortly.

Company Name*
Contact Name*
First Last
Email*
Phone*
RightFax SUID*

How to find your RightFax SUID.
Description of the Issue*
Terms of Service
Terms of Service*
- I have read and agree to the Terms of Service
Additional Charges*
- I understand that additional charges will apply if my account does not have 24/7 support
I Am Authorized*
- I am authorized to approve additional charges for after hours support
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Privacy Policy

We are committed to protecting your privacy. On our websites, phone, and via email forms you may be asked for personal information (name, e-mail address, telephone number, etc). The information that you provide us will help us serve your requests for product information and pricing. We do not sell or distribute any of your information to marketing firms or any other third party. To facilitate your requests we will share pertinent information, as required, with the related manufacturer.